Job Description

Report to: Supervisor / Assistant Store Manager / Store Manager / Senior Store Manager

• 5 days work week, 8.5 hours/day
• Additional fixed commission if achieve sales target
• New Join bonus up to $2500 (If applicable)

Job Responsibilities:    

Shop Presentation   

• Responsible for creating and maintaining a compelling presentation of merchandise that will engage customers and help to drive store traffic, seasonal sales performance and retail productivity
• Works closely with the Area VMs to ensure that the brand image and style of the company is projected at all times
• Proactive participation in inventory management of the overall merchandising effort for own stores
• Conduct weekly briefings with the Store team on the weekly display changes
• Store planning: Store display capacity management
• Execute merchandise and window display
• Communicate on all visibility news
• Provide visual merchandising guideline and planograms for stores in charge of
• Monitor competitors’ promotions/merchandising to formulate effective recommendation for the brand

 
Service

·        Delivering exceptional customer service and delivering it so with PASSION (Our Service Promise).

·        Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

·        Communicate customer requests to management or customer service associates.

Sales Performance

·        Able to optimize every sales opportunity while striving to exceed customer expectation and satisfaction.

·        Consistently strive to achieve personal and team sales target that is set on a daily, weekly and monthly basis.

·        Able to upsell through recommendations and exceptional customer service.

Stock Management

·        Organize store room and arrangement of stocks based on Charles & Keith inventory standards.

·        Maintain daily housekeeping of stockroom.

·        Promptly retrieve the correct stock for customers

SOPs

·        Compliant to company’s policies and procedures

·        Maintain and manage the POS/Cashier in the most efficient manner without compromising customer service and minimizing errors in entering prices.

·        Handle and return accurate change to paying customers.

·        Responsible for any shortfall or discrepancy in cash drawer.

Job Requirements:

·        Diploma/Nitec in Visual Merchandising, Fashion Styling or related field will be an advantage

·        Preferably with 1 year of relevant experience in performing visual display in retail industry (Entry level candidates are welcome to apply)

·        Able to withstand retail working hours and work on weekends and public holidays

·        Organizational skills, planning and time management expertise

·        Possess excellent communication and interpersonal skills, as well as a strong creative flair and effective problem solving abilities

·        Ability to multi-task and work with tight timeline

·        Motivated, positive attitude and with an eye for detail

·        Keen sense of fashion and a passion for the fashion industry

·        Computer Literate in MS Office

Service oriented and passionate to go the extra mile for customers