About the job

Job Responsibilities

• Manage the installation and maintenance of hardware & software including computer, laptop, printer, mobile devices, projector, etc.
• Deployment of new Operating System, software application and patches.
• Manage the diagnose & repair IT hardware and contact the appropriate service vendors when necessary.
• Recommend the solutions and ensure the IT issues have been corrected and maintain records of work performed.
• Providing technical support across company, including Singapore, regional offices, and retail stores.
• Provide technical support to server and network infrastructure and perform regular upgrades to ensure systems remain updated.
• Troubleshoot system failures or bugs and provide solutions to restore functionality.

The Ideal Candidate

• Minimum Diploma in Computer Science, Information Technology, or similar field
• Relevant IT certifications, from Microsoft, Cisco or cloud computing.
• At least 2 years of proven experience as IT Support Officer or similar role.
• Experience in supporting retail POS would be an added advantage.
• Thorough knowledge of Windows Operating systems, Mac OS, and office 365 applications
• Excellent troubleshooting skills
• Good communication abilities