Job Responsibilities:

• Act as the first point of contact for IT Systems/Software/Support and administer IT service requests
• Provide day-to-day IT support to employees across the company (including Singapore, regional offices, and retail stores in Asia Pacific), via phone, email, remote, and face-to-face
• Provide technical support to End-User-Computing, server, network and/or cloud infrastructure, as well as perform regular upgrades to ensure systems are updated
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Manage the installation and maintenance of hardware & software including computers, laptops, printers, mobile devices, projectors, interactive screens, etc
• Deployment of Operating System, software application, and patches on End-User Computing
• Diagnose & resolve IT software/hardware issues and contact the appropriate service vendors when necessary
• Recommend solutions and ensure that IT issues have been corrected, and maintain records of work performed
• Assist with any ad-hoc tasks as required by the IT Dept / IT Project Team

Critical Work Function and Key Tasks

1.Resolve system/software-related issues

-Act as the first point of contact for system/software-related issues

-Administer service requests

-Identify and resolve system/software-related issues

-Adhere to organizational policies, procedures, and protocols when resolving system/software-related issues

-Escalated unresolved system/software-related issues to the right party

2.Oversee service level agreements and service improvements

-Suggest improvements for procedures and controls to enhance performance and satisfaction

-Identify recurring incidents and potential issues for senior team members

3.Provide IT support

-Oversee IT help desk activities

-Install, and manage the maintenance of Off-the-Shelf and other software technologies to maintain up-to-date operating systems

4.Optimise systems performance

-Carry out optimization of system components, updates, and upgrades

-Conduct technical research for software and hardware upgrades

Requirements:

• Minimum Diploma in Computer Science, Information Technology, or a similar field
• Good troubleshooting skills and knowledge of Windows Operating systems, Mac OS, and office 365 applications
• Able to communicate effectively in both oral and written aspects
• Able to apply critical thinking skills to resolve complex issues / technical challenges on the job
• Able to work independently and in a team
• Fresh graduates are welcome to apply