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IT Support Officer
Location: Singapore

About the job

Job Responsibilities

  • Manage the installation and maintenance of hardware & software including computer, laptop, printer, mobile devices, projector, etc.
  • Deployment of new Operating System, software application and patches.
  • Manage the diagnose & repair IT hardware and contact the appropriate service vendors when necessary.
  • Recommend the solutions and ensure the IT issues have been corrected and maintain records of work performed.
  • Providing technical support across company, including Singapore, regional offices, and retail stores.
  • Provide technical support to server and network infrastructure and perform regular upgrades to ensure systems remain updated.
  • Troubleshoot system failures or bugs and provide solutions to restore functionality.

The Ideal Candidate

  • Minimum Diploma in Computer Science, Information Technology, or similar field
  • Relevant IT certifications, from Microsoft, Cisco or cloud computing.
  • At least 2 years of proven experience as IT Support Officer or similar role.
  • Experience in supporting retail POS would be an added advantage.
  • Thorough knowledge of Windows Operating systems, Mac OS, and office 365 applications
  • Excellent troubleshooting skills
  • Good communication abilities