Job Responsibilities:
- Act as the first point of contact for IT Systems/Software/Support and administer IT service requests
- Provide day-to-day IT support to employees across the company (including Singapore, regional offices, and retail stores in Asia Pacific), via phone, email, remote, and face-to-face
- Provide technical support to End-User-Computing, server, network and/or cloud infrastructure, as well as perform regular upgrades to ensure systems are updated
- Troubleshoot system failures or bugs and provide solutions to restore functionality
- Manage the installation and maintenance of hardware & software including computers, laptops, printers, mobile devices, projectors, interactive screens, etc
- Deployment of Operating System, software application, and patches on End-User Computing
- Diagnose & resolve IT software/hardware issues and contact the appropriate service vendors when necessary
- Recommend solutions and ensure that IT issues have been corrected, and maintain records of work performed
- Assist with any ad-hoc tasks as required by the IT Dept / IT Project Team
Critical Work Function and Key Tasks
1.Resolve system/software-related issues
-Act as the first point of contact for system/software-related issues
-Administer service requests
-Identify and resolve system/software-related issues
-Adhere to organizational policies, procedures, and protocols when resolving system/software-related issues
-Escalated unresolved system/software-related issues to the right party
2.Oversee service level agreements and service improvements
-Suggest improvements for procedures and controls to enhance performance and satisfaction
-Identify recurring incidents and potential issues for senior team members
3.Provide IT support
-Oversee IT help desk activities
-Install, and manage the maintenance of Off-the-Shelf and other software technologies to maintain up-to-date operating systems
4.Optimise systems performance
-Carry out optimization of system components, updates, and upgrades
-Conduct technical research for software and hardware upgrades
Requirements:
- Minimum Diploma in Computer Science, Information Technology, or a similar field
- Good troubleshooting skills and knowledge of Windows Operating systems, Mac OS, and office 365 applications
- Able to communicate effectively in both oral and written aspects
- Able to apply critical thinking skills to resolve complex issues / technical challenges on the job
- Able to work independently and in a team
- Fresh graduates are welcome to apply