Join us for an Inspiring and Exciting Career in Fashion!!!
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Attractive Salary Package
5 Day Work Week
New Join Bonus up to $2,500 (for Selected Role)
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Job Summary/Purpose:
- play a critical role within the Operations Management Team
- be responsible for the development and retention of a Team of retail staff and supervisors
- be accountable for development of the business, achieving both sales and productivity targets within his/her Store
- communicate clear objectives and expectations on service excellence, productivity, managerial behaviours, and accountability to his/her Team
- promote the VISION – MISSION – CORE VALUES – POLICIES of the company, through concrete managerial actions
- Work in close collaboration with SSM/Assistant Area Manager /Area Manager, and with our support services Teams
Responsibilities:
Staff Management
- Conduct effective communication: One/One, Team briefing/Motivation, Appraisal, Behavior Management from coaching & constructive feedbacks – counseling – conflict resolution – warning to contract ending
- Motivate, recognize, empower and challenge the team on a daily basis (quantitative and qualitative aspects)
- Adopt an open attitude and apply a situational management
- Communicate and develop the culture of feedback & follow up,
- Participate in recruiting retail staff and supervisors in collaboration with HR and Area Managers
- Check and make sure the new staff training is followed up
- Create and implement development plans for retail staff and supervisors
- Implement a structured & consistent coaching process, weekly/ monthly, through quantitative & qualitative observations
- Able to give constructive feedbacks to staff with On the Spot coaching approach
- Conduct participative appraisals on a mid-yearly & yearly basis based on structured observations and performances
- Identify and communicate training needs to AM and ACE Team
- Plan manpower in advance: monthly/weekly rosters, leaves with validation from AM/AAM, and work in collaboration with AM/AAM on the manpower needs
- Control hours, attendance, coverage and productivity with AM and HR
- Check and control daily duties and responsibilities
- Check and monitor that manpower is effectively organized and allocated per hour to maximize sales
- Lead by example to motivate the team, with a regular and appropriate presence on the selling floors
- Maintain a favorable working relationship with all employees to promote a cooperative, happy working environment and is sharing responsibility on the attrition rate for assigned store
Service Excellence
- Accountable for customer satisfaction with service provided in his/her store
- Accountable for the application of the Retail Excellence in the store
- To meet the standards, goals and KPIs set by company. Scoring program management
- Develop a keen knowledge on trends, products, and collections.
- Participate in transfer of knowledge to the team, providing fashion advice to customers.
- Understand customer needs, seek multiple ways to meet customer requests or needs, maximize sales.
- Identify customer profiles of the store, report accordingly to AM/ Inventory
- Able to handle complaints and difficult situation with customers
- Liaise with the Customer Service Department on the follow up of customers feedbacks and actions
Strategic Business Excellence
- Is responsible for driving the assigned store to achieve targets: sales, conversion, QPR, stocks accuracy
- Is responsible for driving both individual and team performance
- Analyze his/her weekly & monthly stores reports (Sales, KPIs and P&L)
- Propose & implement specific, regular & timely actions plans to reduce gaps, achieve sales and productivity targets
- Include the Team in the decision process, share objectives and ideas, ensures an empowering follow-up
- Measure results, achievement and gaps, why and propose correctives timely actions to AM/OM
- Report specifically and accurately quantitative and qualitative information to AM/OM
- Prepare and participate in business reviews
- Identify wastage/opportunities on controllable components and devise costs saving options
Store Presentation management
- Ensure that stores apply to the visual merchandising guidelines and instructions set by company
- Identify good practices and areas of improvement with the Team
- Maintain store image though consistent & detailed housekeeping as well as staff compliance to grooming standards
- Liaise with the VM Department on the follow up of actions in stores
Stock & Merchandise management
- To feedback operations needs & observations to inventory on a weekly, monthly basis, seasonal basis
- Works with Inventory Team to manage & maintain healthy inventory levels at stores levels, ensure sufficient and appropriate stock levels for all categories (bags, shoes, accessories)
- Check the efficiency of delivery/receiving/ workflow and organization with team, logistics and inventory
- Is responsible for the general in store room maintenance and stocks accuracy of assigned store
- Knowledge of local competitors: products, pricing, merchandising, customer profiles
- Filter and use the product feedback from the team on best sellers and slow movers
- Analysis the collection suitability for the market and store.
- Give feedbacks to Inventory department on products suitable for the store.
- Communicate action plans to achieve and improve the sales in comparison to last year sales.
SOPs & Administration
- Ensure that all the processes are applied in stores and in compliance with Legal, Safety, HR, VM, Inventory, Stock organization, POS & data accuracy
- Challenge current processes to ensure efficiency, effectiveness and welfare of the team
- Participate in updating the Standard Operating Procedure Manual (SOP)
- Work in collaboration with the AOSM in the implementation of the back-end processes and planning follow-up
- Ensure all relevant documents & administration duties are being performed at stores’ level or communicated on time for various departments such as Human Resources, Distribution/Inventory, Finance and others relevant to the general operation of the stores
- Work in collaboration with the AOSM on the follow up of the Administration of his/her Store
- Check the work quality and efficiency of sub-contractor or external supplier.
- Control the store expenses with AM
Requirements:
- Preferably with Diploma in Retail Management or related fields of study
- Minimum 2 years of experience in managerial roles (managing both staff and supervisors level, high volume of sales in $ & quantity) preferably in retail operations
- People orientated person
- Passionate about retail operations
- Result orientated, goal achiever with an hands on approach,
- Able to work within a Team of managers
- Able to communicate effectively in a multicultural environment (workforce, peers and customers), in English
- Mandarin speaking would be a plus to communicate with Mandarin speaking customers
- Strong customer focus
- Organized, structured, able to plan operations activities with autonomy, manage own time
- Keen sense of Fashion and a passion for the fashion industry, well groomed
- Flexible, able to withstand retail hours and work on weekends and public holidays
*We regret that only short-listed candidates will be notified.*